Coronavirus has stopped normal life as we know it, forcing many of us to retreat to home offices and altering the way we work in all sorts of ways.
But that hasn’t stopped the team at city centre company Everything Tech from helping organisations across Greater Manchester with their own IT support issues, when it mattered most.
From remote support to cloud-based systems, they have been busy using their services, skills and experience to help businesses and organisations adapt to this new normal.
With people moving from their usual office space to a hastily reconfigured spare room, Everything Tech says they knew the importance of offering proactive support to their clients to ensure minimal disruption.
This proactive support involved “finding those small problems, and fixing them before they turn into something more detrimental and disruptive”.
As well as fixing problems, being proactive meant making sure that teams, departments and entire companies had the correct equipment for them to take home and use.
“To us, being proactive for our clients was about ensuring that things run smoothly, and the transition to home working was as seamless as possible,” say the team.
Another key service Everything Tech offered to their clients, who include businesses from accountants and architects to engineering firms and solicitors, was remote support.
“We made sure we had teams on hand to help individual employees who were suffering from issues that, in normal times, could have been manually fixed by us in person,” they explain.
“Our remote support services were designed to help people at a moment’s notice and limit the downtime while they were on the job.
“We knew that people may feel anxious, or fearful, of getting behind on their work if something went wrong, which is why we endeavoured to have as many channels of communication open for our customers.
“After all, 2020 has been enough of an anxiety-inducing 12 months as it is, regardless of tech issues!”
A third key thing the Manchester company did was help their clients become accustomed to cloud-based working.
“As Gold Microsoft Partners, we were ideally suited to move whole companies, from the traditional four walls of their office to a more nimble, flexible, collaborative approach that allowed them to work just as well, regardless of where they were,” they explain.
“We helped bring together tools and applications, such as SharePoint and Microsoft Teams, tune them, to ensure they were bespoke for that business, and helped install them so they were ready to go, out of the box.
“We found that this level of work helped our valued clients focus on the job at hand, not the potential chaos that could have ensued, had they not had a team of IT support experts there to lend a hand.”
If you’re a company that is expecting to work from home in 2021, or simply want to work with IT experts so you can spend more time on your business, you can contact Everything Tech and find out more by clicking the button below.