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Hero bus inspectors awarded for saving lives of two Manchester passengers

'Their quick thinking saved the lives of these seriously ill people and both were rightly praised by the ambulance crews on scene'

Two employees of the bus operator Stagecoach Manchester, in unrelated incidents, heroically saved the lives of two passengers at Ashton Interchange and Manchester Piccadilly

The first incident occurred on the 17th of August when a man collapsed with a heart attack at Ashton Interchange.

Steven Delaney, who was acting inspector at the station, performed CPR on the gentleman, called an ambulance and arranged for a defibrillator. 

While it was initially thought that the male had passed at the scene, it later transpired that due to Steven’s heroic actions, the paramedics were able to take over and resuscitate him.

The second incident at Manchester Piccadilly took place on the 31st of August where a lady notified Inspector Darren Gould that she felt unwell and was having difficulty breathing. 

After Darren called for an ambulance, things took a turn for the worse and the lady collapsed and became unconscious.

Darren performed CPR until the ambulance arrived which ultimately saved her life. 

Both Steven and Darren have been awarded the accolade of Star of the Month at Stagecoach in recognition of their life-saving actions. 

“It was with great pleasure that I was able to award the accolade of Star of the Month to these two truly outstanding members of our Manchester team,” said Managing Director of Stagecoach Manchester, Lee Wasnidge.

“Steven and Darren acted calmly, professionally and with dignity.

“Their quick thinking saved the lives of these seriously ill people and both were rightly praised by the ambulance crews on scene and passengers nearby. 

“Well done and thank you to Steven and Darren; you both thoroughly deserve this award.”

Stagecoach Manchester serves communities throughout Greater Manchester covering Manchester, Salford, Stockport, Tameside and Wigan.

Their team of over 2300 people help to connect over 106 million passengers every year in Greater Manchester across a fleet of 750 buses.

Speaking of the incident, Steven said: “You don’t have time to stop and think when you see someone unconscious on the floor.

“As soon as I saw him, instinct took over and I ran over and did whatever I could do to help him.

“We really thought he had died there at the scene so when I got the call later on to say that he had survived I was over the moon.”

Darren added: “It doesn’t matter if it’s a passenger, a friend or a relative, if someone is as unwell as that lady was, then you’ve just got to do everything that you can to help them.

“Thankfully she survived what was a really scary experience.

“I’m just glad that I was there and able to help her.”


Manchester is a successful city, but there are many people that suffer. The I Love MCR Foundation helps raise vital funds to help improve the lives and prospects of people and communities across Greater Manchester – and we can’t do it without your help. So please donate or fundraise what you can because investing in your local community to help it thrive can be a massively rewarding experience. Thank you in advance!

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