Search
Close this search box.

Full Flavour Behaviour by James Cunningham

James chats 'briefly' about service...
Share
Tweet
Share
Chat

Whilst Bryn is enjoying his last few days of honeymoon, I once again hijack his column to chat to you our dear readers. This week I thought I’d chat briefly about the other element that makes a good restaurant – service.

“It’s not just about going the proverbial extra mile…”

I’ve been fortunate to work and eat in some of the very best restaurants which gives me a very educated view on what makes good service. But don’t be fooled into thinking the most expensive food means the best service. Oh no. Some of the best service I’ve had has been in small family restaurants [where I started] as well as some of the more familiar chains.

Mcatmanchester Team

It all depends on what you are looking for. Avid I Love MCR readers will note Chadders enjoys more than a night out or five a week. And she goes to all sorts of places ..and it is in all sorts of places that you may well find great service.

“…it may be changing a dish to suit a guests desires or diet…”

But what is it? In my personal [and professional opinion] it’s warm, it’s welcoming. It’s about not going the proverbial extra mile, it’s about going the marathon. Doing whatever it takes to make your customer happy, and more importantly wanting to return. Nothing makes me happier than creating [what my team hear me bang on about] what I call ‘water cooler moments’. Service and food so good in a restaurant you HAVE to tell everyone at work the next day [water cooler not provided!]

Mcatmanchester Food Pork

This can be through just chatting and getting to know your guest, it may be changing a dish to suit a guests desires or diet, mixing their favourite drink thought it’s not on the menu.. but what it always must be, is making that guest feel like they are the only guest in the restaurant. Now I’d love to say we achieve that each and every time, byut every restaurateur out there would know I am lying.. but here at Cafe Bar & Grill by Michael Caines at the ABode we do strive to get it right most of the time.

Next week the famous Welshman will be back, tamed by his wedding we hope!

Until then I hope I can look forward to welcoming you through our doors.. FFB!

James Cunningham
Restaurant Manager

Cafe Bar & Grill by Michael Caines at ABode Manchester

All views expressed are those of the author.

Share
Tweet
Share
Chat

Did we miss something? Let us know: [email protected]

Want to be the first to receive all the latest news stories, what’s on and events from the heart of Manchester? Sign up here.

Manchester is a successful city, but many people suffer. I Love Manchester helps raise awareness and funds to help improve the lives and prospects of people across Greater Manchester – and we can’t do it without your help. So please support us with what you can so we can continue to spread the love. Thank you in advance!

Support us

£
Support now wdgk loader image

Got a story worth sharing?

What’s the story? We are all ears when it comes to positive news and inspiring stories. You can send story ideas to [email protected]

An email you’ll love. Subscribe to our newsletter to get the latest news stories delivered direct to your inbox.

Search
Close this search box.