As the Shift Manager you will be responsible for ensuring the sales and daily operations run smoothly. Utilising a small team you will play a front facing customer services role in a hotel that demands high end service in a friendly and approachable manner.
What are we looking for:
1-2 years hotel experience in a similar role - managing a team.
Someone who lives and breathes hospitality.
A team leader with a passion for progression and a hunger to learn.
Responsibilities will include but not limited to:
Ensuring daily procedures are completed.
Managing guest check-ins and check-outs.
Set-up rooms for guest arrival, and check for damage on check out.
Respond to guest requests and feedback as they arise.
Take reservations over the phone and email as well as payments.
Aiding the General Manager with pricing / revenue management.
Organise the continental breakfast bags / assisting in the cocktail bar.
Responsible for orders and stock inventory.
Guest relations: assist our guests with recommendations, booking events and restaurants and going the extra mile to assure full customer satisfaction.
What do we provide you in return?
Full training provided on Hotel Operations and Customer Service.
Great working hours for work/life balance (8am - 4pm, 11am-8pm, 4pm-12am).