Front of House Night Supervisor

The exciting role of Night Lobby supervisor has arisen within the Front of House team at the five-star Lowry Hotel - Manchester’s Iconic five-star hotel

Working in the Lobby and Reception, this guest-facing role involves working as part of the Front of House night team, ensuring all guests of the hotel receive professional individual service throughout their journey through the hotel. This role is responsible for completing the hotel night audit, relevant documentation and also hotel duty manager shifts.

The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests, including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised, professional service at all times. This team is the first point of contact for all guest needs and challenges throughout the night.

The ideal candidate will have previous experience in a similar role, and excellent guest care and social skills, be standards driven, and the ability to use their own initiative and work as part of a dynamic team. Own clean driving licence is preferred and knowledge of Opera is preferred but not required - full training will be provided.

The hours of work are on a shift basis including weekends.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include:

• Uniform and Meals on duty provided
• Unique team member discount rate and 50% of all food and drink. Friends and family discount also available.
• Access to discounted rates with Millennium and Copthorne Hotels
• Access to wider wallet benefits platform
• Access to online training facilities with Flow
• Death in service benefit for contracted employees

The Lowry Hotel is an Equal Opportunities employer.