Customer Service Host

Are you dynamic and people focused person seeking to work in Manchester's leading leisure and dining destination? If so, your future begins with us!

The Corn Exchange Manchester is a modern leisure venue housed in one of Manchester's most historic buildings. Standing in the Medieval Quarter showcasing the building's original Edwardian beauty whilst providing exceptional hospitality.

Every day we deliver exceptional service whilst supporting each other to make a positive, memorable and lasting impression for every person who joins us in the centre. Providing a warm and safe environment for each hospitality venue's staff and guests.

Benefits of working for ABM.

The health, wellness, and job satisfaction of every ABM employee are vital to the continued success of our relationships with our clients.

• ABM apprenticeships scheme, 1st year of your NUS apprenticeship card paid for too!
• ABMCares; a program where we encourage you to volunteer and participate in activities that support the charitable causes important to you.
• Cycle to work scheme.
• Dedicated Mental Health wellness support 24/7.
• Perkbox; Discounts, free learning and confidential employee support access, rewards and recognition, polls, confidential surveys.
• Employee Corn Exchange Discount in our brands.

Responsibilities of Guest Service Host.

The role is a dual aspect role with responsibilities that include security as well as hospitality. You will be the public face of the Corn Exchange and should always act with professionalism. A can-do attitude is essential in this highly influential role.

Be an ambassador of the site delivering first class guest focussed service each and every time.
Maintains their work space, which is the public areas of the venue, performing any and all housekeeping duties to ensure cleanliness and adhere to control and security policies.
Has knowledge of relevant policies and procedures for all clientele.
Works as a team player in meeting guest needs and actively contributing to the efforts of all departments.
Champion any and all client requirements.
Safeguarding the site creating a non-threatening environment for all visitors/tenants.
Deal efficiently and effectively in all emergencies ensuring the centre team/tenants are kept fully always informed.
Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
Ensure a timely response to all security issues and events.

Essential Requirements:

• Excellent organisational skills with the ability to balance competing priorities and workloads
• Excellent written and verbal communication skills
• Able to work unsupervised and take responsibility
• Able to remain calm under pressure
• Adaptable and flexible in approach to work required
• Willingness and ability to work as a member of a team
• Excellent observational skills
• One year of similar experience preferred.

Qualifications

Must meet all requirements to receive required SIA badges (if applicable), including successful completion of a background check and 5 year work history. Training will be provided if required.