Customer Service Advisor

We have a fantastic opportunity available to join Rocafella Leisure Group principal owner of NERF ACTION XPERIENCE - Nerf’s first UK Family Entertainment Venue and world's only dedicated Nerf Retail store as a Customer Service Advisor!

Opening in Summer 2023, this brand new attraction will be located in Trafford Palazzo in Manchester. This is a great opportunity to join the company at the very beginning. Your amazing new position will be situated at our head office in nearby Worsley.

We are looking for an exceptional individual who can deliver an amazing customer experience. You will be driven by customer satisfaction and success, dealing with customers on the phone, email and social media.

You’ll be responsible for enhancing the NerfAX experience to all guests as well as be the first point of contact for our customers.

In this role, you will handle customer queries through various channels, build and maintain relationships with clients, make proactive outbound calls, and ensure product quality.

The ideal candidate should be passionate about delivering exceptional customer service, possess excellent communication skills, and have a strong drive for personal and professional growth.

Being involved with one of the largest brands in the industry, this role is an excellent opportunity for someone who is looking for a new challenge and wanting to develop their career.

Please apply via Indeed

RESPONSIBILITIES:

• Provide exceptional customer service through phone, live chat, email, and SMS channels.
• Take ownership of inbound customer queries and keep customers informed about case progress to minimise repeat contact.
• Establish and maintain relationships with branches and key contacts.
• Initiate proactive outbound calls.
• Track and verify product quality.
• Undertake ad-hoc project work and activities as needed.

QUALITIES AND EXPERIENCE:

• Proactive and positive attitude with the ability to work well under pressure.
• Confident, cheerful, and professional telephone manner.
• Growth mindset, seeing mistakes as opportunities for learning and improvement.
• Proficiency in Microsoft packages.
• Strong literacy skills and attention to detail.
• Effective communication at all levels, both internally and externally.
• Consistently deliver exceptional customer service.
• Ability to work independently and as part of a team.
• Strong multitasking and prioritisation skills.
• Education: A-Level or equivalent (preferred)
• Experience:customer service: 2 years (preferred)

HOURS AND SALARY:

• Full-time, Permanent
• Rota Schedule: Monday to Sunday (5 days per week, hours between 0800-2000)
• Salary: £21,674.00 to £23,000.00 per year.
  Start: Late July/early August 2023.

Please apply via Indeed